For questions about accounts, technical issues or general feedback, support is available daily. Contact our team for account-related help, password resets, verification queries or site troubleshooting. Use the email addresses or phone number below for prompt assistance with bookings, membership or transactions. If you prefer written contact, provide a brief description so we can respond quickly. Privacy and payments queries are handled via dedicated addresses listed below. For urgent matters use the phone number; email for non-urgent enquiries and documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts & tech) |
| General enquiries | [email protected] (bookings & membership) |
| Affiliate enquiries | [email protected] (partner relations) |
| Phone | +61 2 4983 7124 |
| Working hours | Mon-Fri, 09:00-18:00 AEST; weekend email support |
Email assistance
Email is the preferred way to contact us for detailed requests, Lucky North Club account matters, or anything that needs an explanation or supporting documents. Please use a clear subject line and include your up-to-date contact details so we can get back to you without delays. If you’re attaching documents, briefly explain what they relate to.
Contact Form
Response Time
Support requests are usually handled quickly, and most inquiries are answered within one business day. Complex issues such as account verification or payment queries may take longer depending on their nature. If more time is required we will keep you updated by email or phone and provide an estimated timeframe and any actions you need to take.
Feedback
Have feedback, suggestions or ideas to improve the site? Send them to our team via the feedback form or email. We review every submission carefully and use your input to refine features, promotions and on-site information. Your comments help us prioritise fixes and improvements, so please get in touch and tell us what we can do better.